FAQ

  • Why use Sky Legal?

    Sky Legal is one the oldest companies in Europe which represents passengers in their battles against the airlines.

    We are experts in flight compensations.  

    Our international reputation within the industry makes the recovery of the compensation fast and effective. The airlines treat us as an equal partner which makes the difference comparing to how the claim handling companies are treated. 

  • Is there a time limit to making a claim?

    Regulation EC 261/2004 does not provide time limits for making a claim, therefore the law in the passenger's own country of residence will apply. In England and Wales it is 6 years. We do, however, encourage passengers to make a claim without delay while memories are fresh and documents available.

  • What are the basic passenger rights under the EC Regulation 261/2004?
    Depending on the type of flight disruption the Regulation provides the following basic passenger rights: compensation, rebooking for alternative flights, meals, refreshments, accommodation and transport, or a refund of 'reasonable' costs spent on the above.
  • Can I claim on behalf of somebody else?
    We allow you to claim on behalf of persons for whom the flight reservation was made, on the condition that you have the consent of those individuals. Often, for example, companies register claims on behalf of their employees.
  • What documents do I need to register the claim?

    In order to register a claim, you need your booking or reservation confirmation and any relevant receipts. 

  • How much will making a claim through Sky Legal cost me?

    Registering a claim with Sky Legal is free of charge. When we obtain compensation on behalf of the passenger, we deduct our fee of 25% of the total sum recovered and administration charge of 25 euro.  All fees are net sums and vat will be added.

  • How long does the process take?

    Depending on the air carrier the process of obtaining compensation on behalf of passengers usually takes a few months, although there are situations when this process is shorter and the airlne pays within a few weeks.

    In circumstances when additional, formal procedures are necessary, the recovery process can take longer. 

  • What happens after I submit my claim?

    Upon the registration of your claim, you will receive an acknowledgement email. Our in-house team will then assess your claim and begin the process of recovery.  

    We notify you once the airline pays the compensation and having deducted our fees, send your compensation to your bank account.

    In circumstances where the airline refuses to pay compensation, we take further steps to enforce your rights.  

  • In what circumstances am I entitled to compensation?

    You are entitled to compensation if your flight was delayed, cancelled or you were denied boarding because the air carrier overbooked your flight. Check if you are entitled to compensation by registering your claim with us.

  • How can I find out what is happening on my claim?

    Your claim handler will inform you of developments to your case as and when they occur. You can also log in to your account to look out the status of your claim.